Download the mobile app from Apple or Google Play or visit our website at

Step 1: Create an account

You need an email address that you have access to immediately in order to create an account. Please provide a password at least 8 characters long and containing one uppercase letter, one lowercase letter and one number. Please ensure you carefully review the Terms and conditions before continuing.

You will receive an email from us containing a One Time Passcode (OTP) that you need to enter.

If the OTP does not arrive within a couple of minutes, we recommend you check your junk mail folder before sending another OTP.

Step 3: Enter your personal details

To protect your identity and reduce the chances of fraud, we will verify your personal details with Onfido before we accept your sign up. You must have a permanent UK residential address registered with Royal Mail.

A very small number of customers may be asked to provide additional identity verification, including photographs of their driving license or passport.

Step 4: Start ordering

You can start ordering straight away. If you signed up from an instant quote on our website, the details should be pre-completed for you.

Tip! To make sure you receive all our email messages without interruption, please and to the trusted domains in your email software.

Did this answer your question?