Update 07/03/2022

Introduction By ordering travel currency from the https://app.travelmoney.vjv.com Website you confirm that you are over 18 years old and have read and understood these Terms & Conditions and agree to be bound by them and to comply with all applicable laws, rules and regulations. These Terms & Conditions will govern any contract the Customer enters into with The Distributor for the provision of travel currency. The Distributor may enter into Contracts with the Customer by telephone or any other means as The Distributor may agree with the Customer from time to time. 

1. DEFINITIONS In these Terms & Conditions (also referred to as the “Agreement”), the following terms shall have the following meanings:

"Anti-Money-Laundering Requirements" means the UK laws and regulations for the prevention of money laundering, terrorist financing and the provision of financial and other services.

"App" means the application operated by The Company, to which Customers have access, and through which Orders may be made.

"Business Day" 9.00 am to 5.00pm Monday to Friday, save for any public bank holidays in England and Wales.

"Customer" shall mean the person, firm or organisation to which The Distributor provides services for the sale of currencies, having agreed to these terms and conditions.

"Contract" means an Order, once confirmed by The Distributor, incorporating and subject to the Agreement.

"Debit/Credit Card" means a UK-issued debit or credit card (including without limitation American Express, MasterCard or Visa).

"Delivery Date" means the date which the Customer selects to have the Package despatched to him.

"The Distributor" means FairFX plc, incorporated in England and Wales with registered number 05539698 at 3rd Floor, Vintners’ Place, 68 Upper Thames St, London, EC4V 3BJ, and authorised by HMRC as Money Services Business #12191402.

"Manifest Error" means a manifest or obvious misquote by The Distributor or The Company based on a published price source on which The Distributor or The Company has relied in connection with any Contract, having regard to the current market rates at the time an Order is placed, as determined by The Distributor.

"Order" means an order for the purchase of foreign currency.

"Package" means the physical package of currency which is to be delivered to the Customer under a Contract.

"Permitted Address" means any address within the UK and listed within the Royal Mail Postcode Address File.

"Shortage" means a situation where the amount of currency Ordered is greater than the amount of currency actually delivered in a Package.

"Terms & Conditions" means these terms and conditions as amended from time to time.

"Travel Currency Services" means the services provided under these terms which allows the Customer to purchase foreign currency for delivery or collection.

"The Company" means Jules Verne Travel Money, the company that administers the Customer's account.

"Website" means ‘https://travelmoney.vjv.com', or any other website or application (including the App), through which Orders are made.


2.1 - During the ordering process on the Website, the Customer will confirm that he or she has read and understood these terms and conditions. It is the Customer's responsibility to check his Order thoroughly before confirming it.

2.2 - The minimum and maximum Order values are specified in the account definition when the Customer registers on the Website.

2.3 - As part of the Order the Customer will be required to nominate a Permitted Address to where the Package will be delivered. 

2.4 - The Customer acknowledges that The Distributor only stocks certain denominations of each currency and that any Contracts will be processed in accordance with the denominations available at any one time.

2.3 - Any Order is subject to confirmation by The Distributor whereupon, subject to any correction of Manifest Errors, it will become a legally binding Contract. An Order will be confirmed upon the Order appearing as "in progress" on the Website. Once the order is confirmed, the Customer cannot cancel, rescind or amend it without The Distributor’s express written consent. If The Distributor in its sole discretion decides to make a change to the Contract at the request of the Customer, it may charge an administration fee of up to £25.

2.5 - If The Distributor does not accept an Order the Customer will be notified on the Website. In this event, the Customer will not be charged. Please note, the Debit/Credit Card issuer may still reserve the relevant funds for a period of time and the Customer should contact the Debit/Credit Card issuer direct in such circumstances.

2.6 - The Distributor will not fulfil a Contract where the Customer fails to provide The Distributor with material information when required or where information provided is materially incorrect or misleading; or The Distributor suspects fraud; or The Distributor is required to do so on the instruction of any law enforcement or regulatory agency or other body with appropriate authority (in which case The Distributor may retain or otherwise deal with all or any of the Customer's money as The Distributor is required to do so by such agency or body).

2.7 - The Distributor may amend its prices, fees and charges at any time, however, any Orders which have already been confirmed to the Customer shall not be affected. Except in the event of a Manifest Error, the current prices, fees and/or charges will be those quoted to the Customer via the Website. The Distributor will, when making a determination as to whether a situation amounts to a Manifest Error, act fairly towards the Customer but the fact that the Customer may have entered into, or refrained from entering into, a corresponding financial commitment, contract or transaction in reliance on an Order placed with The Distributor (or that the Customer has suffered or may suffer any loss) will not be taken into account by The Distributor in determining whether there has been a Manifest Error.


3.1 - The Website may be used to place Orders for the purchase of currency.

3.2 - The Distributor accepts no liability for any losses caused by the Website’s unavailability.

3.3 - The Customer warrants that the Customer will only use the Website to purchase currency for legal purposes.

3.4 - Any information regarding exchange rates provided on the Website, is believed, to the best of The Distributor's knowledge and belief, at the time it is given, to be accurate and reliable. The Distributor does not warrant the accuracy, completeness or timeliness of any information The Distributor or The Company makes available on the Website and has no liability whatsoever for any error or inaccuracy in such information.

3.5 - The decision by the Customer to enter into a Contract is made on the Customer's judgement alone. It is his responsibility to familiarise himself with the product he is buying and The Distributor will assume that the Customer has done so.


4.1 - Contracts for the purchase of currency must be paid for at the time of Ordering using a Debit/Credit Card. 

4.2 - When making payment, the Customer will be warranting to The Distributor that the funds used to have not been obtained by illegal means nor in any way contrary, and that the Customer is authorised to use them. The Distributor may require 3D secure authorisation for the payment, and the cardholder may need to be present to provide this and authorise the spend

4.3 - The Distributor does not accept cash deposits or cheques directly into its bank account, where a Customer does make payment to us by any of these methods, it will be held in an internal suspense account and the Order may not be processed. Any refund payable is at the discretion of The Distributor and will be subject to a £25 administration charge and a 1% surcharge. 

4.4 - Where applicable, delivery / collection / card charges for an Order will be displayed on the Website during the ordering process. This does not include any fees or charges which a card issuer may levy against the Customer directly. 


5.1 - The Package will be sent by, and is subject to the terms and conditions of, Royal Mail’s Special Delivery service. A copy of the Royal Mail’s Special Delivery terms and conditions are available from the Royal Mail upon request or can be accessed at http://www.royalmail.com/personal/uk-delivery/special-delivery.

5.2 - It is the Customer's responsibility to be available to sign for their Order. Royal Mail will attempt delivery to the requested address before 13:00, or 09:00 if earlier delivery has been requested and paid for.

5.3 - Any delivery times quoted by The Distributor are estimates only and The Distributor does not accept liability for late deliveries. Once a Package has been collected by the Royal Mail for delivery it is outside of The Distributor’s control. For example, the Royal Mail may deliver, or attempt to deliver, on a Saturday, even if the Customer has not selected the guaranteed Saturday delivery service.

5.4 - The Customer must not sign for any Package which has, in any way, had its packaging ruptured or tampered with. The Distributor will not accept any responsibility or liability for any Shortage if the Customer has signed for a Package which been ruptured or tampered with. A “Shortage” means a situation where the amount of currency Ordered is greater than the amount of currency actually delivered in a Package.

5.5 - If there is a Shortage in any Package the Customer must notify The Distributor within 48 hours after receipt of the Package. In the event that the Customer notifies The Distributor of a Shortage, The Distributor may review its CCTV footage of the Package being packaged for delivery.

5.6 - If for any reason the Customer does not receive a Package and The Distributor agrees to send the Customer a Package of replacement currency and the Customer subsequently receives the original Package, the Customer agrees to return the original. If the Customer does not return the original Package within 14 days, The Distributor reserves the right to charge the Customer for the Package of replacement currency.

5.7 - If, due to an error by The Distributor, the Customer receives more currency than Ordered in a Package, then the Customer agrees to return the excess currency to The Distributor within 14 days of receipt of the Package. The Distributor agrees to reimburse the Customer for any reasonable postage costs associated with the return of excess currency in accordance with this clause.

5.8 - If the Customer fails to (i) accept delivery of the Package; and (ii) collect the Package from the Royal Mail after a failed delivery; then once the Package has been returned to The Distributor the Customer may request a refund of its original payment or request The Distributor to attempt re-delivery. In either case The Distributor may charge Debit/Credit Card handling fees, bank charges, re-delivery charges and an administration fee of £25.


6.1 - Anti-Money-Laundering Requirements may require The Distributor to implement certain customer due diligence (“CDD”) procedures in relation to the identity of each Customer and other details relating to Contracts. The Customer agrees to provide The Distributor with all the information The Distributor requires as part of The Distributor's CDD procedures.

6.2 - The Distributor may not accept an Order or deliver (or make available for collection) any Package until such time as the relevant CDD information has been provided to The Distributor and is, in The Distributor’s sole discretion, acceptable. The provision of CDD information to The Distributor shall not prevent The Distributor from requesting further CDD information.


7.1 - The Distributor will not be liable to the Customer for the act or omission of any third party, provided that where The Distributor has instructed the third party. The Distributor shall use reasonable skill and care in selecting the third party.

7.2 - The Distributor will not be liable to the Customer for the failure of Packages, under any Contract, to be delivered to the Customer on time. Time shall not be of the essence for the delivery of Packages under this Agreement.

7.3 - The Distributor shall not be responsible for or liable to the Customer, or any person claiming through the Customer (whether in contract or for breach of a legal duty of care owed by The Distributor or otherwise) for any consequential or indirect loss, damage, cost or expense of any nature whatsoever, incurred or suffered by the Customer or any person claiming through the Customer, in each case whether such damage was foreseen or advised to The Distributor as likely to occur.

7.4 - The liability of The Distributor to the Customer in respect of each Contract shall be limited to a sum equal to the total value of the Customer’s Contract and any charges The Distributor makes for each Contract in respect of which the Customer is making a claim.

7.5 - Nothing in this Contract excludes or restricts The Distributor's liability in respect of: fraud or wilful misconduct; death or personal injury caused by The Distributor's negligence; or any other liability which cannot lawfully be excluded.

7.6 - The Customer and The Distributor agree that the exclusions and limitations of liability and the resulting allocation of risk and liability contained in each Agreement and Contract is reasonable in all the circumstances and having regard to all relevant facts.

7.7 - The Customer is responsible for checking the import and/or export requirements of the United Kingdom and any country the Customer may be visiting. 


 8.1 - The Distributor will observe the requirements of the Data Protection Act 1998 (as amended and supplemented) in the performance of its obligations under this Agreement and will comply with any request made or direction given by the Customer, which is directly due to the requirements of the Data Protection Act 1998. The Distributor will only use personal data to allow The Distributor to provide the Travel Currency Services to the Customer, to assess The Distributor's risks in providing the Travel Currency Services to the Customer, and/or to enable The Distributor to enforce its rights under the Agreement and any Contracts if necessary. This may involve passing personal data to third-party service The Distributors or The Distributor's agents, on the understanding that they keep it confidential. The Distributor may need to give its auditors, professional advisers, agents or subcontractors access to personal data or anyone who is interested in The Distributor's business. The Distributor may conduct searches through an identity-referencing agency, credit-referencing agency and other sources of information and use scoring methods to verify the Customer's identity. If the Customer has been referred to The Distributor by a third party, The Distributor may provide them (or any party to whom they assign their rights under their contract with The Distributor) with personal data relating to the Customer's Contracts in which they are interested by virtue of The Distributor's contracts with them. The Distributor may from time to time - by telephone, email or other electronic communication, fax or post - provide the Customer with information relating to other services that The Distributor, or The Company or selected third parties connected with The Distributor's business can offer. The Customer agrees that The Distributor may call upon the Customer at a reasonable hour or otherwise communicate with the Customer without an express invitation. 


 9.1 - The Customer shall at all times comply with all applicable laws and regulations, including all applicable anti-money laundering "Customer Due Diligence" or "Know your Customer" laws and regulations, all applicable anti-bribery and anti-corruption and anti-terrorist laws and regulations, and all applicable directions or instructions from any applicable government or regulator, in connection with its obligations under the terms of the Agreement and each Contract, together with any reasonable requests made by The Distributor for the purpose of complying with its obligations under this clause. The Customer shall indemnify and hold The Distributor harmless from and against all fines, penalties, liabilities, losses, costs or expenses arising from the Customer's failure to comply with such laws, regulations, directions and instructions. 


 10.1 The Distributor will not be in breach of contract and will be relieved of any liability, loss, damage, cost or expense of any nature whatsoever for any failure or delay in performing its relevant obligations under the terms of a Contract (and the time for performance of the obligations shall be extended accordingly) if and to the extent that The Distributor’s performance of the Contract is prevented or delayed by any circumstances beyond its reasonable control or the reasonable control of its suppliers and contractors, including but not limited to any strike, lock out or other form of industrial action; derelict weapons of war; nuclear, radioactive, biological, chemical, biochemical or electromagnetic weapons or contamination; unavoidable accident; failure of telecommunications, a utility service or transport network; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural physical disaster. The Distributor will notify the Customer detailing the circumstances and the period for which it is estimated that it will be unable to perform the Contract. 


11.1 - Any typographical, clerical or other error or omission in any documentation produced by The Distributor under or in connection with any Agreement or any Contract shall be subject to correction without any liability on The Distributor's part.

11.2 - A person who is not a party to the Agreement or Contract has no rights under the Contracts (Rights of Third Parties) Act 1199 to enforce any term of the Agreement or Contract, but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

11.3 - The Distributor will provide the Customer with a copy of these terms and conditions upon request. The Distributor may send this to the Customer by post, email, fax or by displaying it on the Website.

11.4 - The Distributor may amend this Agreement on reasonable notice to the Customer in accordance with The Distributor's statutory obligations (if any). The amendments will apply to all of The Distributor's dealings with the Customer and to all Contracts entered into by the Customer after the effective date, save that the amendments will apply to Contracts entered into prior to the effective date where it is required by law or any relevant Money Laundering Requirements.

11.5 - If any provision (or part of any provision) of the Agreement or the Contract is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part provision shall, to the extent required, be deemed not to form part of the Agreement or the Contract, and the validity and enforceability of the other provisions of the Agreement or the Contract shall not be affected.

11.6 - No failure or delay by The Distributor to exercise any right or remedy provided under the Agreement, Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

11.7 - Should any provisions of this Agreement be in conflict with any other documentation or information that The Distributor has provided to the Customer in connection with any particular Contract, then this Agreement shall have priority unless specifically agreed by The Distributor in writing that such other documentation and information shall have priority in whole or in part.

11.8 - The Agreement, together with each Contract, constitutes the whole agreement between The Distributor and the Customer and supersedes all previous agreements with The Distributor relating to its subject matter. The Customer acknowledges that, in entering into the Agreement and each Contract, the Customer has not relied on, and shall have no right or remedy in respect of, any statement, representation, assurance or warranty (whether made negligently or innocently) other than as expressly set out in the Agreement and Contract. Nothing in this clause shall limit or exclude any liability for fraud.

11.9 - All intellectual property rights in the Website, any advertising material issued by or on behalf of The Distributor, all information, materials, prices or charts, business methods, databases or settlement specifications relevant to the Contract or otherwise used or arising in connection with the Contract will remain the property of The Distributor or any third party which provided it to The Distributor and the Customer will have no rights to distribute, republish, copy, reproduce, sell, sub-license or otherwise transfer or disseminate any of the foregoing unless otherwise expressly agreed in writing.

11.10 - Any Order and all communications between the Customer and The Distributor will be in English.

11.11 - In the event that the Customer wishes to make a complaint in relation to any Order or Contract, the Customer may do so either in writing to FairFX plc at 4th Floor, Vintners' Place, 68 Upper Thames St, London EC4V 3BJ, in person at this address or, via email on travelmoney@fairfx.com or via telephone on 0207 621 0090. A copy of The Distributor's complaints procedure is available upon request.

11.12 - The Agreement and each Contract, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law. Each Party irrevocably agrees that the English courts shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Agreement, any Contracts or their subject matter or formation (including non-contractual disputes or claims).

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