As soon as you sign in, we'll show you the latest exchange rates for each of our travel currencies.

Tip! Enter your destination or currency name into the search box to filter the currency list.

Step 1: Select a currency

Select a currency and then click the "forward order" tab.

Step 2: Configure your order target

Set the target exchange rate for your chosen currency. If you are not sure what's a realistic target, take a look at the rate tracker. You can set your forward order to expire up to 90 days in the future, and specify your requirement in GBP to spend or foreign currency to buy.

Tip! The target must be greater than the current exchange rate. Don't worry if you've selected more than 90 days in the future as we'll correct that for you.​

Tip! Forward Orders have the same spending rules as Instant Orders. So you can't start a new one the same day as the last order; you can only spend up to £2,500 in each order; and you can only spend £10,000 annually.

Step 3: Select your delivery options

Our delivery options are based on the availability of Royal Mail to collect orders from our distribution centre in London, so Public Holidays in England will affect the earliest available despatch date. Public holidays in the delivery country will also affect the available delivery dates. Some currencies have an additional one day lead time at peak demand times, and this may also affect the earliest despatch date.

Select an existing delivery address such as your home or billing address, or add a new address anywhere in the UK.

Tip! If you have selected a delivery address that is not your verified home address, please note that Royal Mail will allow anyone at this address to sign for the delivery, so we strongly recommend that you make arrangements to check and sign for the delivery yourself. Acceptance of the delivery by a third party at the delivery address is the same as your acceptance and you will be required to indemnify us against any loss, damage or tampering which occurs after it is signed for.

We will always deliver the next business day if the forward order executes before 1pm on any business day, otherwise it will be the following business. This will be confirmed by email when the order executes.

If there is a problem with delivery, it is important that you provide a contact telephone number for the chosen delivery address. You can chose your default mobile or home number, or provide a number for relative or work colleague who will be available at the delivery address.

Tip! If you have selected a delivery address that is not your verified home address, please note that Royal Mail will allow anyone at this address to sign for the delivery, so we strongly recommend that you make arrangements to check and sign for the delivery yourself. Acceptance of the delivery by a third party at the delivery address is the same as your acceptance and you will be required to indemnify us against any loss, damage or tampering which occurs after it is signed for.

Step 4: Select your payment source


If you have ordered previously, your default payment source will be automatically selected ready for you to enter your CVC security code for authentication.

Tip! If you want to use an alternative card that you have used previously, please tap the existing card to access the complete list of previously saved cards.

If you want to use a new card you can tap to add a new payment source. If this is your first order or you have deleted all previous payment sources, you will be automatically prompted to enter new card details. Remember, you are submitting your card details directly to checkout.com for authorisation and we never see them.

Tip! You can make payment with any card held in your name and registered at your verified home address.

Step 5: Pending Forward Orders

We will monitor your currency until the expiry date on your forward order, and automatically execute the order if the target exchange rate is reached. It is only at this point that it becomes an accepted order, and can no longer be cancelled or withdrawn.


While pending you can cancel the order at any time. This would be required if, for example, you decide to place an Instant Order. Instant Orders cannot be placed while a Forward Order is pending.

Step 6: Order acceptance

We'll update your order with the delivery date, if and when the order executes. Remember to ensure you have sufficient funds on your card until the Forward Order expiry date, as we'll automatically cancel the order if it executes and your card is declined.

Step 7: Delivery

We'll keep you informed of progress by email, so you'll know what's happening with your order at all times.

Use the support badge which appears bottom-right on the website or mobile app to chat with an agent from 9am-5pm Monday-Friday. You can also call us on 0203 950 4500 or send a message to travelmoney@vjv.com.​

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