• 4.01 Can I change my mind about signing up?

  Yes, you can cancel your account at any time simply by visiting 'your details' under the account menu, and selecting the cancel option.Few readers

• 4.03 How do I cancel my account

  You can cancel your account at any time simply by heading to 'your details' under the account menu, and select the cancel option.Some readers

• 4.04 How do I renew my account?

  You do not need to do anything to renew your account - it will renew automatically for another 12 months on expiry. We'll even remind you 28 days in advance, although you can cancel at any time.Few readers

• 4.05 How much notice do I need to give to cancel my account?

  You can cancel your account at any time and without notice simply by heading to 'your details' under the 'account' menu and selecting the cancel option.Few readers

• 4.06 Why does my account automatically renew?

  To comply with anti-money-laundering regulations, we have to monitor the amount of foreign currency you exchange with us each year. So, when you signed up you agreed to open an account for 12 months to assist us with our compliance. 28 days in advance we'll remind you by email that we are going to automatically renew your account.​Few readers

• 4.07 Can I change my mind once I have cancelled my account?

  We will keep your account details until the anniversary of your sign up or last renewal, to assist us with our anti-money-laundering efforts. You can remove your cancellation any time up to that date by starting a new conversation via the support badge which appear bottom right when you sign in to the website . We'll just reinstate the account and you can carry on where you left off.​Some readers

• 4.08 What happens to my account once it expires?

  We will delete your personal details and anonymise your data for historic reporting purposes within 14 days of the expiry date. It is possible that some indirect references to your personal details may remain in our support system for up to 6 years.Few readers

• 4.10 What happens if I change my home address?

  You can request a change of address by visiting the 'account' section of the app or website and choosing 'your details'. Clicking on your current address will bring up an address search from which you can select your new address, which must be listed in the Royal Mail Postal Address File (PAF). Next time you place an order, we will send your new address details to LexisNexis to confirm that you are resident there. If LexisNexis are unable to confirm that you reside at the new address, one oFew readers

• 4.12 How do I manage my saved delivery addresses?

  You can add up to 5 addresses in your address book to speed up the creation of currency orders and reduce the likelihood of errors when re-typing the same address each time you place an order. We will automatically add the home address from your account. You can only add addresses which can be found in the Royal Mail Postal Address File (PAF), as these are the only addresses for which Royal Mail can provide their fully insured Special Delivery Guaranteed service. If you live at a new properFew readers

• 4.13 How do I manage my saved payment cards?

  We automatically save your payment card when adding a new one to a currency order to speed up future orders and reduce the likelihood of errors when re-typing the same card details each time you place an order. You can specify a primary card, and we will automatically select that as your payment card when creating future instant and forward orders. You can only add a new payment card when creating a new order. You can however edit and delete your existing payment sources by visiting thSome readers

• 4.14 Can I change my primary email address?

  You can submit a new primary email address at any time via the website or mobile app​, and we will email a One Time Passcode (OTP) to the new email address. You must enter that OTP within an hour to verify the change of email address, or the request will automatically expire and you'll need to start again. During that hour you can request another OTP if the original one does not arrive. This allows us to verify that you have access to the submitted email account. We will then send all emailFew readers

• 4.15 Can you alert me when a target exchange rate is reached?

  You can specify a target exchange rate for each supported currency which provides a notification within minutes of that rate being reached. You can make it a one-time notification, or be notified every time the target rate is reached via a repeating alert. You can have multiple one-time notifications on each currency, allowing you to track a rising rate through multiple values and make your order when you think it's peaked. You can however only have one repeating alert in each currency, and we'lFew readers

• 4.16 Can I automatically purchase foreign currency when a target exchange rate is reached?

  You can create a 'forward' order which will execute automatically if the target exchange rate is reached within the specified time period, up to 90 days in the future. When creating a forward order you must specify the value of the order in sterling GBP, the target exchange rate in the foreign currency, and select your delivery address and payment method. We will pre-authorise the payment on your selected card, but only take the funds if and when the order is executed. You will need to ensure yoFew readers

• 4.17 Can you remind me to order foreign currency before a trip?

  You can create a diary entry to remind you purchase your foreign currency just before you travel. If you specify the currency and value in your diary entry, you can then create an instant order from the notification in a single click. Just head to the toolkit menu and select 'diary'.​Few readers

• 4.19 How do I change my marketing preferences?​

  When you sign up for an account, you will be invited to opt in to receive marketing communications from our group of companies and/or from carefully selected partners. You can change your marketing preferences at any time by heading to your details under the account menu. If and when you receive marketing communications from our group of companies, you will have the option to unsubscribe in the footer of each email. Please note that you cannot unsubscribe from service emails, such as tSome readers

• 4.21 Can I increase my annual allowance?

  If you have a track record of placing travel cash orders with us, you can apply for an increase in the default annual allowance of £10,000. You can apply for any allowance value, but please bear in mind that the higher the allowance the more detail may be required about the source of funds and use of funds to satisfy our Compliance Team that the service is not being used for money laundering or other fraudulent activity. In order to increase the existing allowance, UK financial regulationsFew readers