• 5.19 Can you deliver foreign currency to my travel destination?

  Articles on: Orders No, for insurance and reliability reasons we can only deliver foreign currency to a UK address registered with Royal Mail. Updated on: 21/04/2023Popular

• 5.02 Can I buy more than one currency at a time?

  Articles on: Orders You can buy up to 5 different currencies in each instant order, as long as the value of your basket does not exceed £2,500. If you only require one currency, simply specify the quantity required and chose the "checkout" option. If you require another currency, you can either return to the basket from the checkout by choosing the "back" option in the basket, or if you are still in the basket you can simply "add" another currency by selSome readers

• 5.12 Can I pay for foreign currency by bank transfer?

  You can pay using your mobile banking app, creating a real-time, totally secure and verifiable bank transfer using open banking technologies supported by all the major banks. You can also pay by debit card. We do not accept payments via direct bank transfer (BACS, CHAPS, SWIFT or Faster Payments). How does Pay by bank work? Our Pay by Bank solution is provided by RoqqettPay, part of the Equals Group family of financial payment services. It uses open banking technology supported by aSome readers

• 5.06 When will my foreign currency order be delivered?

  Articles on: Orders When creating an order, we will clearly indicate the expected delivery date and the deadline to secure this date. We will also confirm the delivery date in the order confirmation.​ Notes We despatch orders Monday to Friday from our distribution centre in the City of London, except on public holidays in England. Royal Mail will not deliver on a public holiday and certain other dates in each delivery country. IfSome readers

• 5.35 Why do I have to pay for deliveries up to £500?

  Articles on: Orders We make a small margin on our exchange rates, but this is not enough to fully cover the cost of fully insured Royal Mail Special Delivery Guaranteed orders under the value of £500.​ Updated on: 21/04/2023Some readers

• 5.14 What name appears on my card statement for foreign currency orders?

  Articles on: Orders Card payments are processed by Checkout.com, one of the world's largest online payment gateways. Your card statement will show the name of our Distributor, Travel Online Group. Updated on: 21/04/2023Few readers

• 5.25 Is there an annual limit on how much foreign currency I can order?

  Articles on: Orders You can order up to £25,000 sterling GBP each year in as many orders as you need, with up to £2,500 in each order and a limit of one order per day. Once you have exchanged more than £5,000 with us in any 6 month period, our Client Services team may get in touch to ask you to provide additional information required by HMRC. You will not be able to place any further orders while that information is being processed. If you exchange moreFew readers

• 5.24 How much foreign currency can I purchase in each order?

  Articles on: Orders We limit the sterling GBP value of each individual foreign currency order based on the maximum insured special delivery option available from Royal Mail. This is currently £2,500.00. We may be able to offer higher limits in the future. You must spend a minimum of £250.00 on currency in each order, in order to justify our overheads in the pick, pack and despatch. You will, however, benefit from the same exchange rate regardless of how muchFew readers

• 5.15 Do you buy back unused foreign currency?

  Articles on: Orders We are currently unable to buyback unused foreign currency. However we are interested in providing this service to customers, so please get in touch via the support badge on our mobile app or website if you would be interested in using this service. ​ Updated on: 21/04/2023Few readers

• 5.20 Can I collect my foreign currency order?

  Articles on: Orders We do not currently offer a collection service.​ Updated on: 21/04/2023Few readers

• 5.16 Where can I have my foreign currency delivered?

  Articles on: Orders You can have your currency delivered to your verified home address which can be located anywhere in the UK. Your payment card must be registered at the same address. Updated on: 21/04/2023Few readers

• 5.30 Can I cancel my foreign currency order?

  Articles on: Orders Our exchange rates rely on sophisticated cash management processes, so as soon as we receive your order we have committed the funds required to fulfil it. We have also begun to pick your order in order to ensure we can hand the delivery to Royal Mail on-time, even at the busiest times of the year. This means you cannot cancel your order once you have confirmed it. Updated on: 21/04/2023Few readers

• 5.11 Can I pay for foreign currency by cheque or cash?

  Articles on: Orders No, we are unable to accept cheques or cash. You will need a payment card registered in the UK to pay for your foreign currency. Updated on: 21/04/2023Few readers

• 5.05 Can I cancel a forward order that has not been executed?**What is a pre-authorisation?**

  Articles on: Orders Yes, you cancel a forward order at any time from creation to execution. This will cancel any outstanding pre-authorisation on your card and release the funds. A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card that is provided upon booking. The pre-authorisation is not a charge and no funds have been debited from your account. However, it could take 3-4 days for those fundsFew readers

• 5.01 What foreign currencies can I buy?

  We sell currencies which - based on advice from the UK Government's Foreign & Commonwealth Office - cover 98% of worldwide destinations. Our top 20 currencies are: ​ EUR Euro USD US Dollar AUD Australian Dollar CAD Canadian Dollar HRK Croatian Kuna CZK Czech Republic Koruna DKK Danish Krone HKD Hong Kong Dollar HUF Hungarian Forint JPY Japanese Yen MXN Mexican Peso NZD New Zealand Dollar NOK Norwegian Krone PLN Polish Zloty SGD Singapore Dollar ZAR SouthFew readers

• 5.03 What is a 'forward' foreign currency order?

  You can place an order for a specified sterling GBP value to purchase foreign currency when our exchange rate reaches a target value within a specified time period, up to 90 days in the future. When creating a forward order you must specify the value of the order in sterling GBP, the target exchange rate in the foreign currency, and select your delivery address and payment method. We will pre-authorise the payment on your selected card at order, but only take the funds if and when the order is eFew readers

• 5.04 Do you take payment in advance for forward orders?

  When you place your Forward Order we will pre-authorise the funds on your payment card, so you must have sufficient funds available at this point. Unless you cancel the Forward Order, the pre-authorised funds may remain unavailable for up to 7 days, depending on your card issuer. We only take funds from your card if and when the order is executed. You will need to ensure you have sufficient funds on your card to process payment when the order is executed, or we will simply cancel the orderFew readers

• 5.07 Can my foreign currency order be delivered at the weekend?

  Saturday delivery by 1pm is available at an additional charge. This does not apply where the Saturday is a special public holiday such as Christmas Day, Boxing Day or New Years Day in the delivery country.Few readers

• 5.08 Can I request an urgent delivery of foreign currency?​

  The delivery options vary depending on what time of day and what day of the week you place your order. When you checkout an order, the specific delivery options currently available will be clearly displayed, along with a timer showing how long those delivery options are available for. Royal Mail Special Delivery is available Tuesday to Saturday.Few readers

• 5.28 What happens if the exchange rate changes while I'm placing an order?

  When you add foreign currency to your basket, the exchange rate is updated in real-time as soon as we publish a new rate, and your basket value updated accordingly. If you have started to checkout that order, we will honour the last quoted exchange rate for up to 15 minutes to give you time to complete your order. We will show you a timer so you know when the current checkout will expire, at which point you will be returned to your basket and the exchange rate updated if applicable.​Few readers

• 5.09 Can I choose when to have my currency delivered?

  Nominated business day delivery is available to all customers, so you can choose any eligible day in the next week for your delivery, including a Saturday. Please note that orders scheduled for Monday delivery may be delivered on the preceding Saturday.​Few readers

• 5.10 How do I pay for foreign currency?

  You can pay for foreign currency using most debit cards including Visa, Mastercard, Maestro and Visa Electron. You can also pay using your mobile banking app, creating a real-time, totally secure and verifiable bank transfer using open banking technologies supported by all the major banks. Due to EU legislation and the high charges from card issuers, we are unable to accept any consumer credit cards, Amex or other specialist cards. Unfortunately, we are also unable to accept commercial cSome readers

• 5.13 Do you charge fees for card payments?

  There are no charges for any of the cards we accept, including Visa Debit, Mastercard Debit, Maestro and Visa Electron cards.​Few readers

• 5.17 Is my order guaranteed to arrive on the selected date?

  Royal Mail operate the delivery guarantees available through their Special Delivery Guaranteed by 1pm service on weekdays and Saturday - the delivery guarantee is not provided by us or our Distributor. In most UK locations, Royal Mail will attempt delivery on the selected date and by the 1pm stated in the service name. However, Royal Mail special delivery restrictions apply to some parts of the UK. If you are resident in those postcodes you should already be aware of those restrictionsFew readers

• 5.18 Which days do not count as business days?

  "Business days" are those days when we are able to pick, pack and despatch your foreign currency for next business day delivery. Weekends are never business days, and neither are public and bank holidays in England. Please note that the next business day for delivery excludes public and bank holidays throughout the UK, and local holidays in Scotland and Northern Ireland. If you require urgent delivery of your foreign currency or delivery on a specific date, please check the Royal Mail websiFew readers

• 5.26 How do I know when I have reached my annual foreign currency limit?

  You can see your remaining spend from the account menu in the website or mobile app. We will also get in touch when you are approaching that limit to discuss the options for increasing that limit further.​Few readers

• 5.27 How often do you update your exchange rates?

  We review our exchange rates every couple of minutes, although this does not always mean the exchange rate will change. Once you add a currency to your basket, we will always hold that exchange rate for 15 minutes while you complete your checkout.Few readers

• 5.31 What happens if my foreign currency order cannot be delivered?

  If you are not available to receive the delivery or Royal Mail are unable to gain access to your property, Royal Mail will leave a "Something for you" re-delivery card which will give you three options - collect from the local Delivery Office, collect from a Post Office, or request re-delivery. Please see https://www.royalmail.com/personal/receiving-mail/redelivery/for more information. Please note that if you chose re-deliFew readers

• 5.33 EU legislation on card charges

  There are no charges for consumer debit cards such as Visa Debit, Mastercard Debit, Electron and Maestro. From 13 January 2018, the EU’s Payment Services Directive (PSD2) prevents retailers from passing on card charges to consumers. The interchange rate charged by Mastercard and Visa for processing payments using consumer debit cards is small enough to be included in our exchange rates. However, the much larger interchange fee charged by Mastercard, Visa and Amex for consumer credit caSome readers

• 5.34 What currencies are not available next business day?

  Every currency we sell is available for next business day despatch, when you place your order before 12noon any business day. We may occasionally suspend a currency when wholesale supplies are low, or in response to a significant change in intra-day exchange rates.Some readers

• 5.36 Indian Rupee (INR)​

  We appreciate that there is conflicting advice out there regarding whether you can take Indian Rupees into the country as a non-resident. While the UK Foreign & Commonwealth Office currently says only Indian residents can take Rupees into the country, this is contradicted by: IATA - used by airlines, tour operators and governments worldwide as the definitive source of information regarding visas, health and customs - which says anyone except non-resident nationals of Pakistan and BanglFew readers