• 7.06 Anti-virus software preventing card payment

  Articles on: Troubleshooting Some customers have reported that they are unable to enter their card details when making payments via our mobile app or website. This appears to happen when their internet security or anti-virus software detects the checkout.com payment form used to submit card details. Some customers see a security warning message from their internet security or anti-virus software, and others see an in-app message warning that the payment fSome readers

• 7.05 Microsoft Edge on desktop - cookies are not working

  Articles on: Troubleshooting You must have cookies enabled to use our travel money website in Microsoft Edge. If you currently have them disabled, use this Microsoft article to find out how to enable cookies. Updated on: 21/04/2023Some readers

• 7.03 Can't find your address?

  Articles on: Troubleshooting We use the Royal Mail Postal Address File to identify all UK residential and business addresses serviced by Royal Mail Special Delivery. We receive daily updates from Royal Mail to ensure it reflects the most up-to-date and accurate address data available. We are not able to accept subscription, delivery or billing addresses which do not appear in this database. If your required address does not appear in our search resulFew readers

• 7.04 Internet Explorer 11 on desktop - cookies are not working

  Articles on: Troubleshooting You must have cookies enabled to use our travel money website in Internet Explorer 11. If you currently have them disabled, use this Microsoft article to find out how to enable cookies. Updated on: 21/04/2023Few readers

• 7.02 iPhone/iPad - incompatible web browser

  Articles on: Troubleshooting Some customers have told us that they are unable to access the travel money website on their iPhone or iPad. This is usually because your Safari web browser is in "private" mode, and you probably don't even realise it! Unfortunately our travel money website won't work with Safari in private mode as it prevents us from "talking" to your device when we are caching exchange rates and processing orders. If you don't want your SafaFew readers

• 7.07 Unable to access the support badge

  Articles on: Troubleshooting The support badge will only appear when you are signed in. Your account can be locked, but you can still sign in to access the support badge. If you are signed in but the support badge still does not appear, please ensure that you allow 3rd party cookies (as our support system is provided by a 3rd party and integrated into our software). How you do this is dependent on your device and web browser, so just search forFew readers

• 7.01 Not receiving emails from us?

  Articles on: Troubleshooting Some customers have reported they do not receive any emails from us. This is usually because your email software or email provider has decided it is "junk" or "spam". The simplest and most effective solution to prevent our messages getting junked is to make us a "contact" on your phone or desktop email software, or make our email domains "trusted". If you are adding us as a contact, the most important email address to addFew readers